"I HAVE COME TO THE FRIGHTENING CONCLUSION THAT I AM THE DECISIVE ELEMENT... I CAN BE A TOOL OF TORTURE OR AN INSTRUMENT OF INSPIRATION. I CAN HUMILIATE OR HUMOUR, HURT OR HEAL. IN ALL SITUATIONS, IT IS MY RESPONSE THAT DECIDES WHETHER A CRISIS IS ESCALATED OR DE-ESCALATED, AND A PERSON IS HUMANIZED OR DE-HUMANIZED. IF WE TREAT PEOPLE AS THEY ARE, WE MAKE THEM WORSE. IF WE TREAT PEOPLE AS THEY OUGHT TO BE, WE HELP THEM BECOME WHAT THEY ARE CAPABLE OF BECOMING."
